Refund Policy
Important: To request a change or cancellation, you must email us only at hello@sazira.com within 3 hours of placing your order. We do not accept requests through any other channels or after this window.
I just placed an order and want to change the product. What do I do?
We do everything we can to process and ship orders as quickly as possible. Because of this, we cannot guarantee changes to your order once 3 hours have passed.
If you'd like to make a change, pleasecontact us at hello@sazira.com within 3 hours of placing your order, letting us know the new charm or bracelet you'd like.
Can I exchange my purchase or request a return?
Our policy lasts 30 calendar days. If more than 30 days have passed since you received your order, unfortunately we can't offer you an exchange or a refund.
To be eligible for an exchange or refund, the item must be in perfect condition and in its original packaging.
Promotional gift items cannot be exchanged and must be included with your return. Steps:
Contact us before sending back any return or exchange. You must email us at
hello
@sazira.com with your order number and the reason for your request. Returns and refunds that were not communicated to us in advance will not be accepted.
Keep the products in their original packaging.
(Important) Include a note inside the package with your name and order number.
Ship the products to our warehouse at
"
Warehouse of Sujia Aihua, 1511 Jingang Avenue East, Jindong District, Jinhua City, Zhejiang Province" (Important: Our warehouses in the United States and Europe are not able to process exchanges or returns. If you ship your items to one of these warehouses, they will be sent back to the sender).
Choose a shipping method with a tracking number so you have proof of delivery and we can guarantee your return.You will be responsible for the shipping costs to return the item.
Once we receive your return, we will assess the condition of the products.
You will receive an email letting you know whether your exchange or refund has been approved or rejected.
If your refund is approved, it will be credited back to your credit card or original payment method within 3 business days.
If your exchange is approved, we will ship you a new product under the same shipping terms you originally paid for.
Neither shipping costs nor the 'Protect Your Purchase' service are refundable.
What if my refund hasn't arrived in my account?
If you haven't received your refund yet, please check your bank account again. It usually takes up to 3 business days for the money to reach your account, but with a few banks it can take up to 10 days for your refund to be officially processed.
If you've followed all of these steps and still haven't received your refund, please contact us at hello@sazira.com
